Solutions Log » acronis http://solutions.unixsherpa.com by Dan Reiland Tue, 05 Apr 2011 16:42:14 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Acronis True Image Home 2010 Freezes During Backup on Windows 7http://solutions.unixsherpa.com/2010/03/04/acronis-true-image-home-2010-freezes-during-backup-on-windows-7/ http://solutions.unixsherpa.com/2010/03/04/acronis-true-image-home-2010-freezes-during-backup-on-windows-7/#comments Thu, 04 Mar 2010 17:02:15 +0000 Dan http://solutions.unixsherpa.com/?p=266 Issue:
When running backup jobs in Acronis True Image Home 2010 under Windows Vista or Windows 7, the backup job appears to stall and the operating system becomes unresponsive. The system will encounter a bugcheck condition and recover with an unclean shutdown.

Cause:
From Acronis:

Because of the latest major changes in Windows Vista and Windows 7 native snapshot driver (VolSnap), there were some modifications introduced in Acronis True Image Home 2010 (starting from Build 6029). The Acronis native snapshot driver (snapman) was moved from UpperFilters to LowerFilters to avoid conflicts with VolSnap (which could have lead to backups failure or data corruption in backups). This change may sometimes manifest itself in a freezing Windows Vista or Windows 7 operating system on machines with rare software and hardware configurations.

Resolution:
Download an updated SnapAPI build from Acronis. Unpack it and install with the Disable Logging option set. See Acronis KB6529 for the appropriate link.

Commentary: My hardware configuration is not esoteric; my software configuration is equally banal: an Intel Core i7 X58 system with 6GB of RAM, RAID1 on an ICH10R, and Windows 7 Ultimate 64-bit.

Reference: http://kb.acronis.com/content/6529

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