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	<title>Solutions Log &#187; troubleshooting</title>
	<atom:link href="http://solutions.unixsherpa.com/tag/troubleshooting/feed/" rel="self" type="application/rss+xml" />
	<link>http://solutions.unixsherpa.com</link>
	<description>by Dan Reiland</description>
	<lastBuildDate>Fri, 16 Apr 2010 20:28:57 +0000</lastBuildDate>
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		<title>The device, \Device\Ide\iaStor0, did not respond within the timeout period</title>
		<link>http://solutions.unixsherpa.com/2010/03/25/the-device-deviceideiastor0-did-not-respond-within-the-timeout-period/</link>
		<comments>http://solutions.unixsherpa.com/2010/03/25/the-device-deviceideiastor0-did-not-respond-within-the-timeout-period/#comments</comments>
		<pubDate>Thu, 25 Mar 2010 16:38:21 +0000</pubDate>
		<dc:creator>Dan</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[Windows]]></category>
		<category><![CDATA[sysadmin]]></category>
		<category><![CDATA[ICH10R]]></category>
		<category><![CDATA[intel]]></category>
		<category><![CDATA[seagate]]></category>
		<category><![CDATA[ST3500320AS]]></category>
		<category><![CDATA[troubleshooting]]></category>
		<category><![CDATA[windows 7]]></category>

		<guid isPermaLink="false">http://solutions.unixsherpa.com/?p=280</guid>
		<description><![CDATA[Issue: After an updated release of Intel's Matrix Storage Manager [v.8.9.0.1023] and chipset drivers for Windows, you experience unexpected system timeouts, lockups, pausing, or freezing. The following event is recorded in the System event log: Log Name: System Source: iaStor EventID: 9 Level: Error The device, \Device\Ide\iaStor0, did not respond within the timeout period. Cause: [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Issue:</strong><br />
After an updated release of Intel's Matrix Storage Manager [v.8.9.0.1023] and chipset drivers for Windows, you experience unexpected system timeouts, lockups, pausing, or freezing. The following event is recorded in the System event log:</p>
<div class="codecolorer-container text twitlight" style="overflow:auto;white-space:nowrap;border:1px solid #9F9F9F;"><div class="text codecolorer" style="padding:5px;font:normal 12px/1.4em Monaco, Lucida Console, monospace;white-space:nowrap">Log Name: System<br />
Source: iaStor<br />
EventID: 9<br />
Level: Error<br />
The device, \Device\Ide\iaStor0, did not respond within the timeout period.</div></div>
<p><strong>Cause:</strong><br />
The issue is the result of Aggressive Link State Power Management (ALPM) on the PCI-Express bus negotiating a lower power state for the link between the controller and disk when there is no activity. When ALPM works, disk requests are queued, the serial link revived, and the queued requests are sent to the relevant disk; this requires a disk that supports ALPM.</p>
<p><strong>Resolution:</strong><br />
Modify the advanced settings of your active power management scheme in Windows to turn PCI Express Link State Power Management off.<br />
<a href="http://solutions.unixsherpa.com/wp-content/uploads/2010/03/power-1.jpg"><img src="http://solutions.unixsherpa.com/wp-content/uploads/2010/03/power-1-300x224.jpg" alt="" title="Change Plan Settings" width="300" height="224" class="aligncenter size-medium wp-image-298" /></a><br />
<a href="http://solutions.unixsherpa.com/wp-content/uploads/2010/03/power-2.jpg"><img src="http://solutions.unixsherpa.com/wp-content/uploads/2010/03/power-2-300x225.jpg" alt="" title="Change advanced power settings" width="300" height="225" class="aligncenter size-medium wp-image-295" /></a><br />
<a href="http://solutions.unixsherpa.com/wp-content/uploads/2010/03/power-3.jpg"><img src="http://solutions.unixsherpa.com/wp-content/uploads/2010/03/power-3.jpg" alt="" title="PCI Express Link State Power Management" width="420" height="449" class="aligncenter size-full wp-image-294" /></a></p>
<p><strong>Commentary:</strong><br />
Searching for a solution yielded a number of possibilities.</p>
<p>Setting the value of:</p>
<div class="codecolorer-container text twitlight" style="overflow:auto;white-space:nowrap;border:1px solid #9F9F9F;"><div class="text codecolorer" style="padding:5px;font:normal 12px/1.4em Monaco, Lucida Console, monospace;white-space:nowrap">HKLM\SYSTEM\CurrentControlSet\Services\iaSTOR\Parameters\PortN\LPMDSTATE &nbsp;0</div></div>
<p>as discussed by <a href="http://derek858.blogspot.com/2009/01/windows-7-intel-sataahci-lockups.html">Derek Seaman</a> did not resolve my issue.</p>
<p>Renaming:</p>
<div class="codecolorer-container text twitlight" style="overflow:auto;white-space:nowrap;border:1px solid #9F9F9F;"><div class="text codecolorer" style="padding:5px;font:normal 12px/1.4em Monaco, Lucida Console, monospace;white-space:nowrap">HKLM\SYSTEM\CurrentControlSet\Services\iaSTOR\Parameters</div></div>
<p>to</p>
<div class="codecolorer-container text twitlight" style="overflow:auto;white-space:nowrap;border:1px solid #9F9F9F;"><div class="text codecolorer" style="padding:5px;font:normal 12px/1.4em Monaco, Lucida Console, monospace;white-space:nowrap">HKLM\SYSTEM\CurrentControlSet\Services\iaSTOR\Parameters.dist</div></div>
<p>as suggested by <a href="http://www.paulscomputerservice.net/index.php?body=./os/intelSataError9.php">Paul's Computer Service</a> was also ineffective. At the time I was running the latest set of drivers for my <a href="http://www.intel.com/products/desktop/chipsets/x58/x58-overview.htm">platform</a>. Caveat emptor: the solution I outlined in this article worked for me.</p>
<p><strong>References:</strong><br />
<a href="http://www.intel.com/support/chipsets/imsm/sb/cs-025783.htm">Intel CS-025783 - Possible issues with Windows Vista* and Intel® RAID</a><br />
<a href="http://derek858.blogspot.com/2009/01/windows-7-intel-sataahci-lockups.html">Windows 7 Intel SATA/AHCI Lockups</a><br />
<a href="http://www.paulscomputerservice.net/index.php?body=./os/intelSataError9.php">Intel® Matrix Storage Manager Bug</a></p>
]]></content:encoded>
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		<item>
		<title>Device Manager does not display devices that are not connected to the Windows XP-based computer</title>
		<link>http://solutions.unixsherpa.com/2009/10/01/device-manager-does-not-display-devices-that-are-not-connected-to-the-windows-xp-based-computer/</link>
		<comments>http://solutions.unixsherpa.com/2009/10/01/device-manager-does-not-display-devices-that-are-not-connected-to-the-windows-xp-based-computer/#comments</comments>
		<pubDate>Thu, 01 Oct 2009 17:36:05 +0000</pubDate>
		<dc:creator>Dan</dc:creator>
				<category><![CDATA[Windows]]></category>
		<category><![CDATA[Hardware]]></category>
		<category><![CDATA[howto]]></category>
		<category><![CDATA[troubleshooting]]></category>

		<guid isPermaLink="false">http://solutions.unixsherpa.com/?p=197</guid>
		<description><![CDATA[Issue: Device Manager displays only non-Plug and Play devices, drivers, and printers when you click Show hidden devices on the View menu. Devices that you install that are not connected to the computer (such as a Universal Serial Bus [USB] device or "ghosted" devices) are not displayed in Device Manager, even when you click Show [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Issue:</strong><br />
Device Manager displays only non-Plug and Play devices, drivers, and printers when you click Show hidden devices on the View menu. Devices that you install that are not connected to the computer (such as a Universal Serial Bus [USB] device or "ghosted" devices) are not displayed in Device Manager, even when you click Show hidden devices. </p>
<p><strong>Workaround:</strong></p>
<ol>
<li>Click <strong>Start</strong>, point to <strong>Run</strong>, and type <em>cmd</em>.</li>
<li>Click <strong>Ok</strong></li>
<li>At the command prompt, type the following command and then press ENTER:
<div class="codecolorer-container bash twitlight" style="overflow:auto;white-space:nowrap;border:1px solid #9F9F9F;"><div class="bash codecolorer" style="padding:5px;font:normal 12px/1.4em Monaco, Lucida Console, monospace;white-space:nowrap"><span style="color: #000000; font-weight: bold;">set</span> <span style="color: #007800;">devmgr_show_nonpresent_devices</span>=<span style="color: #000000;">1</span></div></div>
</li>
<li>Type the following command at the command prompt and then press ENTER:
<div class="codecolorer-container bash twitlight" style="overflow:auto;white-space:nowrap;border:1px solid #9F9F9F;"><div class="bash codecolorer" style="padding:5px;font:normal 12px/1.4em Monaco, Lucida Console, monospace;white-space:nowrap">start devmgmt.msc</div></div>
</li>
<li>Troubleshoot the devices and drivers in Device Manager. <strong>NOTE:</strong> Click <strong>Show hidden devices</strong> on the <strong>View</strong> menu in Device Managers before you can see devices that are not connected to the computer.</li>
</ol>
<blockquote><p>Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices.</p></blockquote>
<p>If you are a developer or power user and you want to be able to view devices that are not connected to your computer, set this environment variable globally:</p>
<ol>
<li>Right-click <strong>My Computer</strong>.<strong></strong><strong></strong><strong></strong></li>
<li>Click <strong>Properties</strong>.</li>
<li>Click the <strong>Advanced</strong> tab.</li>
<li>Click on the <strong>Environment Variables</strong> tab.</li>
<li>Set the variables in the <strong>System Variables</strong> box.</li>
</ol>
<p><strong>NOTE:</strong> Use this method only for troubleshooting or development purposes, or to prevent users from accidentally uninstalling a required device that is not connected to the computer (such as a USB device or docking station that is not connected to a laptop computer).</p>
<p><strong>Reference:</strong> <a href="http://support.microsoft.com/kb/315539">http://support.microsoft.com/kb/315539</a></p>
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